Consumer Interviews

Gaining honest insight into your consumers’ experiences provides unique context on your brand’s perception across each audience.

Our Expertise

How Can We Help?

Our “Voice of the Customer” interviews give an authentic look at how your brand is being received. You can then leverage this feedback in numerous ways to increase audience engagement. A history of client success conducting professional customer interviews gives us the skills to craft targeted questions that encourage actionable feedback.
  • Brand Differentiators
  • Brand Experience
  • Brand Knowledge Assessment
  • Brand Perception
  • Discussion Summary
  • Future Brand Roadmapping
  • Key Performance Indicators (KPI)
  • Opportunity Identification
  • Product & Service Feedback
  • Recorded Sessions
  • Sales Enablement
  • Targeted Recommendations
  • Voice Of The Customer
  • … And More!

How Much Time Do Voice of the Customer Interviews Take?

While timing can vary based on exact needs, we recommend 2 – 4 weeks for a comprehensive analysis.

Trust the Process

A History of Success

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Ready to get started on your next consumer interview initiative? Contact a ninja today!
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CARA

CARA

Brand Consultation & Market Analysis
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Insights that Matter

Numbers don’t lie.

64
of consumers who maintain brand relationships cite shared values as the primary driver for their continued loyalty.
50
of consumers said a single negative experience with a brand would make them unlikely to reengage in the future.
90
Of all top-performing b2b content marketers put their audience’s informational needs ahead of their company’s sales message.

How Can We Help?

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